Privacy Policy

1. Introduction

Texvion ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our websites, mobile applications (available on Apple App Store and Google Play Store), software products, and services (collectively, the "Services").

This policy applies to all users of our Services, including visitors to our website, users of our mobile applications, and clients who use our development services. By accessing or using our Services, you agree to this Privacy Policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, phone number, company name, and billing information when you create an account or contact us.
• Communication Data: Messages, feedback, and correspondence when you contact our support team or submit forms.
• Payment Information: Credit card details, billing address, and transaction history (processed securely through third-party payment processors).
• User Content: Any content you upload, submit, or create using our Services.

2.2 Information Collected Automatically

• Device Information: Device type, operating system, unique device identifiers (IDFA/GAID), browser type, and version.
• Usage Data: Pages visited, features used, time spent on pages, click patterns, and navigation paths.
• Log Data: IP address, access times, referring URLs, and system activity logs.
• Location Data: General location based on IP address (we do not collect precise GPS location unless explicitly authorized).
• Cookies and Similar Technologies: Information collected through cookies, pixels, and similar tracking technologies.

2.3 Information from Third Parties

• Analytics providers (Google Analytics, Vercel Analytics)
• Payment processors (Stripe, PayPal)
• App store platforms (Apple App Store, Google Play Store)
• Social media platforms (when you connect your accounts)

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To provide, maintain, and improve our Services.
• Communication: To respond to inquiries, send updates, and provide customer support.
• Personalization: To customize your experience and provide relevant content and features.
• Analytics: To analyze usage patterns, troubleshoot issues, and improve performance.
• Security: To detect, prevent, and address fraud, abuse, and security issues.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Marketing: To send promotional materials (with your consent where required).
• Business Operations: For billing, accounting, and internal administration.

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

4.1 Service Providers

We share data with trusted third-party service providers who assist us in operating our Services, including:

• Cloud hosting providers (AWS, Vercel)
• Payment processors
• Email service providers (AWS SES)
• Analytics providers
• Customer support tools

4.2 Legal Requirements

We may disclose information when required by law, court order, or government request, or when necessary to protect our rights, property, or safety.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

4.4 With Your Consent

We may share your information with third parties when you have given explicit consent.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Account Data: Retained while your account is active and for up to 3 years after deletion.
• Transaction Records: Retained for 7 years for legal and tax purposes.
• Usage Data: Retained for up to 26 months for analytics purposes.
• Support Communications: Retained for 3 years after resolution.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

6.1 General Rights

• Access: Request a copy of your personal data.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data.
• Portability: Request your data in a portable format.
• Opt-Out: Opt out of marketing communications at any time.

6.2 GDPR Rights (EEA Users)

If you are in the European Economic Area, you have additional rights under GDPR, including the right to object to processing, restrict processing, and withdraw consent.

6.3 CCPA Rights (California Residents)

California residents have the right to know what personal information is collected, request deletion, and opt out of the sale of personal information. We do not sell personal information.

To exercise any of these rights, please contact us at privacy@texvion.com.

7. Mobile Application Privacy

Our mobile applications, available on the Apple App Store and Google Play Store, may collect and use data as described in this policy.

7.1 App Permissions

Our apps may request permissions such as camera access, storage access, or push notifications. These permissions are only used for their stated purposes, and you can manage them in your device settings.

7.2 Device Identifiers

We may collect device identifiers (IDFA on iOS, Advertising ID on Android) for analytics and advertising purposes. You can reset these identifiers or opt out of personalized advertising in your device settings.

7.3 App Tracking Transparency (iOS)

On iOS 14.5 and later, we request your permission before tracking your activity across other companies' apps and websites. You can change this permission at any time in your device settings.

7.4 In-App Purchases

In-app purchases are processed by Apple (App Store) or Google (Play Store). We receive transaction confirmation but do not have access to your payment card details.

8. Children's Privacy

Our Services are not directed to children under 13 years of age (or 16 in the EEA). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at privacy@texvion.com.

9. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Regular security assessments and penetration testing
• Access controls and authentication measures
• Employee training on data protection practices
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data internationally, we implement appropriate safeguards, including:

• Standard Contractual Clauses approved by the European Commission
• Data Processing Agreements with service providers
• Compliance with applicable data transfer frameworks

11. Third-Party Links and Services

Our Services may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices of these third parties. We encourage you to read their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. For significant changes, we may provide additional notice, such as email notification or in-app alerts.

Your continued use of our Services after any changes indicates your acceptance of the updated Privacy Policy.